Essential Rules of Phone Etiquette

Posted on 12 August 2020 (0)

If you have ever been involved in customer support, then you probably know that answering calls is part of the job. Answering professional calls are very different from answering personal calls. You can accidentally slip up and respond to a customer the way you would do to your friends. When talking to towing services Albany customer support, I got impressed by the level of professionalism and phone etiquette exhibited by the person on the line.

Here are some phone rules you can follow to ensure you are on top of your game.

Answer a call within 3 rings

If you are in a position where you are available to your callers, ensure you answer customer calls within the first three rings. The last thing you would want is to keep a customer waiting on endless rings and even sending them to a voice mail. If your business is fast expanding, ensure you include a call center and hire competent call support specialists to deal with customer queries.

Immediately introduce yourself

Upon picking a phone call, you need to immediately introduce yourself to the person calling. In personal calls, it would be normal, to begin with, a simple hello and let the caller introduce. However, in a professional business setting, answer by saying hi, your first name, the company you work for, and asking them how they may want you to help. Doing so means your customer will be met by some level warmth which encourages a positive start to your call.

Speak with clarity

Effective phone calls require strong communication skills. The person on the other end of the line will judge you based on your voice, tone, and the way you express yourself. You should always try to speak as clear as possible. Ensure your voice projected and don’t shout. Have a strong and confident voice that ensures customers trust you.

Only use speakerphone when necessary

We have all had our fair share of speakerphones. With the use of speakerphones, you can use your hands to multitask and attend to an extended customer issue. However, for the other caller, it is like trying to hear one voice through a constriction. It can be quite frustrating and agitating. You only need to use a speakerphone when necessary. Always give your customers full attention and avoid speakerphones as much as possible. Doing so will make it easy for both parties to communicate more effectively.

Listen actively

Actively speaking and paying attention to your customers is a very essential process of effective communication. With active listening, you will hear everything a customer has to say and you will base your response from their comments rather than using a predefined script. Doing so will prove to the customer that you are present and emphatic about their inconveniences. It is also important to take notes during a support call. Use necessary tools that can record post conversation as well. Remain cheerful throughout the conversation, ask key questions to keep the conversation going, and always use emphatic, positive, and respectful language.

Understanding the Basic Needs of Every Customer

Posted on 30 July 2020 (0)

Businesses need to understand the needs of their customers and deliver according to customer expectations. Every customer decides to commit to a business with expectations that their needs will be met. Charlotte towing service and other towing businesses that have mastered the art of satisfying customer needs continue to profit in their industries. A business is nothing without customers and this explains why businesses throw every resource available to ensure customer needs are met.

On the surface, the definition of customer needs is pretty simple. It entails the physical and psychological motivators that cause a customer to be willing to purchase your products or services. However, the deeper and practical aspect of satisfying customer needs has deep roots. Customers need to get value from the products and services they are purchasing. They need to experience convenient shopping wherever they are. They want to be listened to and deal with dependable brands.

Here are the basic needs of every customer.

Service

Customers expect that the service they get to be of the same value of the purchase they are making. No customer expects to get poor service what they decide to do business with you. You should work to come up with pre-sale and post-purchase service strategies that meet your customer needs. When a purchase has been done, that should not be the end of interacting with your customers.

Price

Every customer wants to feel they are getting value for their money. No one is interested to spend their money on a product or service that seems inferior. As a business, it is important to strike a balance between the quality of your products or service about the value customers are getting after meeting the price

Quality

The aspect of quality can’t be stressed enough. Customers are readily willing to buy a product they think meets the highest quality. They want the products they purchase to be functional and durable and serve them for long. This explains the rationale why tested and trusted brands continue to make huge profits as compared to new entrants to the market that are not tested. Manufacturers and distributors must produce products that live up to the expectations of the customer.

Action

They were not wrong when they said actions speak louder than words. Customers have a preference for actions as compared to empty words. Whenever a customer has questions and issues that need to be addressed, the same must be handled immediately and satisfactorily and not mere promises that an issue will be resolved.

Appreciation

Nothing makes humans happy like a sense of appreciation. Simple actions such as a smile and words such as thank you goes a long way towards ensuring customers are happy and appreciated. Go ahead and personalize the services and products you offer to your customers. Customers need to know that they are appreciated every time they are doing business with you. Let your customers know that your business is proud to do business with them.

First Timers Guide to visiting New York City

Posted on 13 March 2018 (0)

subwayIf you are planning on visiting New York City for the first time, our guide has the necessary things you need to know. When planning to visit this city, you need to clear your mind with ideas ranging from maps, where to stay, travel tips, what to eat and how to get around, be it using a public transport, foot, taxis and limo service. Visiting NYC on a budget can be a little challenging due to the wild spending nature while in the city.

 

About NYC

NYC is busy and brash with distinctive and iconic landmarks, lovely park with full of energy and excellent nightlight. The city has more than 6,000 skyscrapers, and the buildings are tall. Traffic is often at gridlock, and many of those looking forward to wandering around may prefer to explore on foot. A visit to NYC will make you experience the thrill of watching trees in Central Park change into their autumn shades. You can also shop in various famous stores or take a turn around the outdoor ice skating rink. Summer temperatures hit the 20s and early 30s, and this is a good reason to spend time in Central Park. Winter temperatures often drop below freezing point.

 

Getting Around New York

If you are not a big fan of Taxis and Limo Services, then the best way to get around NYC is to take the subway or walk. Driving and parking in Manhattan can be a nightmare. The NYC’s streets, except lower Manhattan, have a system of systematic, grid pattern. Streets run horizontally from east to west with avenues running vertically from north to south. The subway extends throughout the city, and you can download NYC subway app. There are equally many bike rental shops and kiosks for those who prefer riding along the streets.

 

Where to Stay

NYCIf you are looking forward to visiting NYC for a short break, the best option is to stay close to Manhattan, where the main action takes place. There are five-star hotels including the Pierre Hotel on Fifth Avenue and The Queen. For mid-range, the Wellington Hotel is a decent three-star hotel to book. It is also within walking distance from the Central Park. If you are thinking of staying longer, consider the neighborhoods of Chelsea, DUMBO and the Greenwich Village in Manhattan.

 

Useful Tips

While in NYC, you will come across many top attractions, due to the city’s many films and TV shows. There is the Empire State Building, Rockefeller Center, the Statue of Liberty, Brooklyn Bridge, Times Square, 9/11 Memorial, the Ellis Island Museum among others. Visiting the city is a common practice during Christmas due to the discounted shopping. You can enjoy great outdoors by visiting the Central Park, the Hamptons, Coney Island, and the High Line among others. At the New York Art Center, you will be welcomed by Museum of Modern Art, the Guggenheim Museum, Broadway and the Madison Square Garden.

For the lovers of sport, there is a lot to enjoy including the American Football, Baseball, Basketball and Ice Hockey. For the lovers of food, NYC offers all kinds of delicacies you can imagine. Famous eat outs include Eleven Madison Park, Peter Luger, Sardi’s, Balthazar, Grand Central Oyster Bar among others.

 

 

 

 

Top 5 Things to Do in New York City

Posted on 30 January 2018 (0)

New yorkAre you a New York first time visitor? You might want to make a list of the top five things that you can do in the city. There are awesome places to go and outdoor activities to undertake, including riding on some of the most coarse terrains. You won’t be worried to have towing services if you get stuck in these mountains as there are many providers who can rescue you. If all the things were to be compiled, they wouldn’t fit in a single article. Therefore, this article only touches on the major activities. The major assumption is that you have heard of the primary attractions, such as Times Square, the Metropolitan Museum Art and the Statue of Liberty.

 

Central Park

This is a naturally beautiful place with so much hidden history. The vibrant flora and the verdant views. The best way to move around and have a wonderful experience is through renting a bicycle. You can head to Central Park for an early morning jaunt around 6:00 am, or you can join one of the frequent tours which cost approximately $47 for every person. The routes are well marked to help you navigate the hilly where you can stop to view the model sailboats available at the Conservatory Water, top of the Vista Rock at the Belvedere Castle and the Bow Bridge. The latter has been one of the most photographed areas of the New York City.

The Empire State Building

empire state buildingThe cameo appearances in movies such as an Affair to Remember, King Kong and the famous Sleepless in Seattle have increased the popularity of this building. When you go the 86th floor observation deck, you can easily view the whole city at 360 degrees. The Empire State Building continues to admit visitors up to the late hours of the night. For almost four decades, this was the tallest building in the world. This history can also be a good reason to visit there.

 

Top of the Rock Observatory

This is an observation spot strategically situated at the top of the Rockefeller Center. Typically, it is an extensive complex made from nineteen different tall buildings found in Midtown’s 48th and 51st streets. The Rockefeller Center is one of the most significant spots to have an overview look at the city. However, if you visit the observatory, you will be able to enjoy a panoramic look that involves iconic skyscrapers such as the Empire State Building, the Chrysler Building, and the famous One World Trade Center.

The Ride

This is most people’s favorites as it is viewed as among the most interesting ways to navigate the city. Besides, you are able to interact with other visitors, something that makes your tour even more interesting. There is a custom-built bus that is used as a traveling theatre where the riders can be taken through a 75-minute wonderful experience from Times Square to Manhattan.

9/11 Tribute Center

 

9/11 will definitely remain one of the most significant events in the history of Americans. The Tribute Center is located at 120 Liberty Street. You can find the details of the attack, including the perpetrators, the forces behind, those who responded the first and the ordinary volunteers who helped to calm the situation.

Life and death: Choosing the right hotel or resort in New York

Posted on 29 November 2017 (0)

Life and death situation when you need to choose a resort or hotel? Maybe, but not literally. There are some weird hotels and resorts that you can find in New York, and you don’t want to make your reservation at a place that you are going to regret. It is important to make sure that you are choosing the right hotel or even resort when you are going to New York for a holiday or for work purposes.

Why between life and death?

Why is it a life and death situation when you need to choose a resort or hotel in New York? The answer is quite easy. This is so that you can know for sure that you are going to make your accommodation reservations at the right area.

There is a great area in New York where you can be safe. And, then there is the bad neighborhood where you need to stay away from. You can also choose the area where there is the most noise and you might not be able to find rest there. This is why we are saying that this is a life and death situation.

The area of the accommodation

New York is huge, and you need to make sure that you are familiar with the places that you are going to make your accommodation reservations at. Do you want to be in the more quieter places where you can relax and almost forget that you are in one of the largest cities in the world? Or, are you looking for accommodation in the heart of New York? Where all the actions are.

This is why you should make sure that you are doing as much research as possible about the accommodation offered in New York. You don’t want to stay at a hotel or resort that aren’t what you hoped it would be.

Consider your budget

The last thing that you should consider is your budget. Some accommodation is extremely expensive and only the rich and famous can afford it. Then, there is the cheap accommodation where you even might find a rat or two at. You need to make sure that you are considering your budget and make sure that you aren’t just going to choose the right area for the accommodation, but that you are going to be safe during your stay.

New York. The city to be in. However, you need to make sure that you are going to book the right type of hotel or resort for your stay in London. You need to make sure that the accommodation is what you were looking for, and that you can actually afford the accommodation. Don’t overspend your budget just on accommodation, because then you might not have money left for the more important things to do in and around New York.