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What You Need to Know About Customer Service Training

Posted on 30 January 2021 by admin (0)

As a shopper, you are probably aware that there are no tactics that might have stood out to you more than marketing tactics and customer service, that a business such as lawn care, or any other user on you. Customer service presents an opportunity for businesses to connect with their customers, solve problems, and show that they care. When customer service is well-executed, it can resonate with customers for a long time.

This shows the importance of training your team on matters of customer service. The service experiences you give to your customers will stick to them for a long time and leave lasting impressions. You should never make customer support to be an afterthought. Happy customers come from excellent services and will be your best advocates.

What is Customer Service Training

Customer service training is a form of coaching that employees receive with the goal of improving support and satisfaction among customers. It is an iterative process that involves teaching skills, competencies, and tools needed to create better customer service in the process of deriving more value from products and services.

Any employee that interacts and deals with a customer is eligible to receive customer support training. Customers present your best growth opportunity. This calls for the need for every employee to work hard to ensure all customer demands are met. Today, teams facing customers have different labels such as customer support, customer success, and customer service.

When looking to hire customer service, here are some of the top skills to look at.

Emotional intelligence

Your customer service teams will be dealing with various customer problems. You need to be able to patiently listen to your customers, and figure out any problem a customer is facing. Unfortunately, this is not a skill that comes with everyone. You must ensure your customer candidates display signs of emotional intelligence.

Good communication

If your candidates can’t clearly answer an interview question, how do you think they will be able to communicate with your customers? Customer service training can be crucial in teaching your team new and improved communication techniques to relate with your customers. New hires should be able to showcase their ability to simplify complex topics and teach others new skills. Your teams should be able to explain complicated technical problems to others who don’t have a technical understanding.

Resourcefulness

Resourcefulness is the difference between responding to a problem with “I don’t know” and “I will find out”. Problem-solving skills, initiatives as well as creativity are some of the few competencies that are related to resourcefulness. These are some of the skills that can be cultivated through customer service training. Your candidates should display a high level of resourcefulness or at least be willing to figure things out.

Additionally, passion should be part of what drives your team. You need to provide a service that delights your customers and turns them into promoters of your business. Ensure to display the right passion when interacting with your business. When hiring your team, ensure you subject them to test how passionate they are with your business.